I deleted my eSIM, or I'm changing phones
Same phone: try installing it again. A different phone: contact us.
Deleted it from the same phone? Try installing it again from your QR code, or from the activation details on your order page. It usually works on the phone it was first installed on.
Moving it to a different phone isn't something you can do yourself: an eSIM can only be installed on one phone, and another phone will show a message such as "Plan already in use". Contact our support team with your order number and we'll check what's possible for your plan.
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