Support
We're here to help
A real person who knows eSIMs. Send us a message and we'll get you connected.
Email support
Include your order number and your phone model, and a screenshot if something looks wrong. It helps us solve it on the first reply.
support@tonavira.comResponse time
We usually reply within a day.
Your orders
QR codes and activation details are always in My eSIMs.
Send us a message
You'll get an email with your reference number straight away.
Quick fixes that solve most problems
No internet after landing
Turn on Data Roaming for the travel eSIM line and select it for mobile data.
Connected but very slow
Toggle airplane mode for 10 seconds, or pick a network manually in the eSIM's network settings.
QR code won't scan
Use the manual activation codes shown on your order page instead of the QR code.
eSIM shows “No Service”
Restart your phone. Make sure you're in a country your plan covers.
More answers in the FAQ and the installation guides.